Refund and Returns policy

Our Return and Refund Policy was last updated 05.03.2023
Thank you for shopping at Emerald Veils.
If, for any reason, You are not completely satisfied with a purchase We invite You to review Our policy on refunds and returns. This Return and Refund Policy was generated by Terms Feed Return and Refund Policy Generator.
The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
● “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Emerald Veils
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by Your Order Cancellation Rightsyou to purchase Goods from Us.
● “Service” refers to the Website.
● “Website” refers to www.emeraldveils.com, accessible from https://www.emeraldveils.com/
● “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your order cancellation rights
You may cancel your order within 2 hours of completed payment. Orders may begin processing after this time so it may not be possible to cancel your order once processing has commenced. Contact Us immediately with any changes to your order status.
In order to exercise your rights to cancellation You must inform Us of your decisions by means of a clear statement. You can inform Us of your decision by:
By visiting this page on our website https://www.emeraldveils.com/
By sending us an email: info@emeraldveils.com
If You wish to add to your order, You can contact us first to confirm that your order has not yet been shipped. There may be additional shipping costs.

Changes
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, please stop using the Service.

Returns policy
Conditions of returns
We do not accept returns/exchange on custom made items and/or for hygiene reasons, on items such as veils and hair accessories. This does not affect your statutory rights.
Returns must be notified in advance by email, confirmed by us and sent back within 7 days of receiving your order.
The item has not been worn
It is in its original condition, undamaged and has not been altered in any way.

The following goods may not be returned:
The supply of goods was made to your specifications or personalised.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Returning goods

We recommend that returned items are sent back to Us using a tracked postage for the customer’s sake. Please note that the customer will be responsible for returns postage costs as well as packaging the item in a way it reaches Us in good condition.
You should return the goods to the following address:
21 Broadfield Court, Rathcoole Dublin

When we receive the returned item, it will be inspected and we will send you a confirmation email. It is Our policy to return to the customer any item suspected to be previously worn.
Your refund will be issued to You within 2 weeks by the payment method used to purchase your item initially and are usually received in 5-10 working days, depending on your bank. The refund amount will be subject to any admin fees and excludes the original postage cost.
Exchanges will incur an additional postage cost.

Delivery

Please allow a minimum of 5-8 weeks delivery on all Bianco Evento veils and 8-10 weeks for a Bespoke Emerald Veil. We will endeavor to ship all items as quickly as possible. All accessories can be expected by 2-3 weeks. If there is shipment or stock issues that is out of our control we will be in touch.